These Fare Rules & Conditions are the conditions on which PT. Pelnas Malindo Bahari (“Indomal”) carries any person and their property.
”Carrier” shall refer to PT. Pelnas Malindo Bahari, its direct and indirect holding companies, subsidiaries, fellow subsidiaries, affiliates, assigns or successors.
“Dangerous Items” includes weapons, firearms, ammunition, explosives, incendiary devices or inflammable or other dangerous, harmful, hazardous or noxious article or substance of any kind.
“e-Tickets System” refers to the Carrier’s on-line ticketing system at www.IndomalFastFerry.com
"Ferry" means the boat, ferry or vessel means of transport provided by the Carrier from the port of embarkation to the port of destination pursuant to this Passage Contract, and any vessel onto which the Passenger and Luggage may be transhipped while enroute from the port of embarkation to the port of destination.
“Ferry Service” means any journey made by a Ferry provided by the Carrier and shall include :-
“Luggage” shall mean any property which the Passenger brings on to the Ferry, including baggage carried on board and check-in baggage.
“Passenger” shall include but is not limited to the person or entity that purchases a Ticket and/or travels on a Ferry Service.
“Passage Contract” shall refer to the contract that is entered into between the Carrier and the Passenger which is contained in the Ticket and/or any other document that is issued by the Carrier to the Passenger.
“Ticket” or “Tickets” includes all tickets sold by PT.Pelnas Malindo Bahari which the Passenger may purchase from the Carrier by phone, email or through the Carrier’s on-line purchase system, all of which incorporate these Fare Conditions & Rules.
The following ticketing fare and rules apply to every Passage Contract between the Carrier and the Passenger.
The Carrier accepts booking of Tickets through the following methods:-
If a Passenger books a travel ticket or otherwise deals with the Carrier, through a sales agent, travel agent, tour operator or other intermediary (“Agent”), the Passenger agrees and acknowledges that by obtaining a boarding pass from the Carrier and/or traveling on a Ferry Service, the Passenger enters into a Passage Contract with the Carrier to which these Fare Rules and Conditions apply fully. In addition, the Passenger agrees and acknowledges that:
The Passenger shall reimburse, fully indemnify, and hold the Carrier harmless against all or any liabilities, losses, claims, damages, expenses and/or delay of whatever nature, sustained or incurred by, or made upon the Carrier, whether directly or indirectly by reason of the Passenger’s negligence, breach of duty or failure to comply with these terms and conditions.
Subject to the terms herein, if the Passenger books a travel ticket or otherwise deals with the Carrier, through an Agent, then the Passenger must direct and make any complaints or claims to the Agent from whom the Passenger purchased the travel ticket.
The price of the Ticket sold by the Carrier are as follows:-
| Ticket Categories |
Route Indonesia to Malaysia |
Adult (Rp) |
Children* (Rp) |
|---|---|---|---|
| One Way | Dumai to Melaka | Rp 550.000 | Rp 275.000 |
| Dumai to Port Dickson Tanjung Balai Asahan to Port Dickson |
Rp 650.000 | Rp 330.000 |
| Ticket Categories |
Route Malaysia to Indonesia |
Adult (RM) |
Children* (RM) |
|---|---|---|---|
| One Way | Melaka to Dumai | RM 160 | RM 80 |
| Port Dickson to Dumai Port Dickson to Tanjung Balai Asahan |
RM 180 | RM 90 |
| Ticket Categories |
Route Indonesia to Malaysia |
Adult (Rp) |
Children* (Rp) |
|---|---|---|---|
| Two Way | Dumai to Melaka | Rp 1.000.000 | Rp 500.000 |
| Dumai to Port Dickson Tanjung Balai Asahan to Port Dickson |
Rp 1.200.000 | Rp 650.000 |
| Ticket Categories |
Route Malaysia to Indonesia |
Adult (RM) |
Children* (RM) |
|---|---|---|---|
| Two Way | Melaka to Dumai | RM 300 | RM 150 |
| Port Dickson to Dumai Port Dickson to Tanjung Balai Asahan |
RM 330 | RM 165 |
*Below 2years old
Ticket prices quoted are per Passenger (both adult and child). The Carrier will not be obliged to carry any child less than 12 years of age unless that child is accompanied by a responsible person aged 18 or over.
The Ticket prices are valid at the time of publication, subject to change at any time without prior notice.
The price of the ticket excludes Terminal taxes
| Terminal | Taxes |
|---|---|
| Dumai Ferry Terminal | Rp 75.000 |
| Tanjung Balai Asahan Ferry Terminal | Rp 95.000 |
| Melaka Ferry Terminal | RM 28 |
| Port Dickson Ferry Terminal | RM 25 |
The Ferry Service and the departure schedule are valid at the time of publication, subject to change at any time without prior notice.
Passengers who purchase a regular (non-discounted) Ticket may travel on any Ferry Service provided by the Carrier.
Passengers who purchase a promotion (discounted) Ticket may only travel on Ferry Service in accordance with the restrictions applicable to the promotion (discounted) Ticket.
At the time of purchase, the Passenger’s name shall be specified and the Ticket shall be valid only for the named passenger.
Passengers who book a Ticket through the e-Tickets System are required to make payment required at the time of booking. The e-Tickets System accepts payment by all common credit cards (MasterCard, Visa) and debit cards.
Fares and charges are payable in the currency prescribed with our published fares unless otherwise specifically stated by us.
Before your card is charged, the e-Tickets System will indicate a breakdown of the value of the fare per person and any other fees (Singapore Passenger Departure Fee, Batam Terminal Fee and Surcharge) and the total amount to be charged.
Once the credit card or debit card authorisation is executed, a reservation confirmation in the form of an Itinerary Receipt will be sent by e-mail to the e-mail address entered by the Passenger during the purchase process.
The price of Ticket shown on the e-Tickets System is not guaranteed and may be changed at any time before payment is made, the reservation is confirmed and upon receipt of Itinerary Receipt by the Passenger.
Passengers may only make seat booking and do online check-in once payment made, reservation is confirmed and Itinerary Receipt is issued by the Carrier. The seat booking service is available for all Ferry Services (including peak season) for Tickets purchased via the e-Tickets System.
Once a seat booking is completed, a confirmation code will be sent to the Passenger’s designated email address. You can also check your booking at “My booking” page with your confirmation code.
The Carrier shall not be liable or responsible for any loss, damage, cost, expense or delay arising out of any technical issue whatsoever in connection with the e-Ticket System.
Ticket purchased is not extendable.
Phone Reservation and Email Reservation are only permitted for all Ferry Services except those on Indonesia public holidays, eve of public holidays, or weekends which fall before or after the public holiday. The Carrier shall not be liable or responsible for any loss, damage, cost, expense or delay arising out of any technical issue whatsoever in connection with the Phone Reservation and Email Reservation.
The following information are required for Phone Reservation and Email Reservation:
A confirmation code will be given either through email or by phone.
At the time of purchase, the Passenger’s name shall be specified and the Ticket shall be valid only for the named passenger.
For a Ticket booked through Phone Reservation and Email Reservation, the Passenger must come to the check-in counter at least 60 minutes before departure timing to make payment and to check-in and collect boarding pass. The following payment methods are accepted at the counter:
Seat booking service is available for a Ticket booked through Phone Reservation and Email Reservation. However, if the Passenger has not shown up at the check-in counter to (i) make payment, and (ii) do check-in for the Ferry Service 60 minutes before departure, the seats will be released.
Passengers who purchase a Ticket on the e-Tickets System may check-in online up to 1 hour before departure. Once online check-in is successful, a boarding pass will be sent by email to the email address entered by the Passenger during the Ticket purchase process. The Carrier shall not be liable or responsible for any loss, damage, cost, expense or delay arising out of any technical issue whatsoever in connection with the online check-in.
It is the Passenger’s responsibility to check that the Passenger’s details and information are correct. In case of any error, the Passenger has to personally attend at the check-in counter at least 40 minutes before departure to request a revised boarding pass to be issue. The immigration officers will not allow any passengers with incorrect details to enter the pre-immigration gate.
Please note that if the Passenger travelling with a Ticket is not the owner of the credit card that was used to purchase the Ticket, the Passenger cannot check-in online. The cardholder (owner of the credit card) must appear in person at check-in counter or he / she must sign an authorisation letter which the Passenger must present (together a photocopy of the owner’s personal identification and credit card) at the check-in counter in order for the Passenger to checked-in.
Passengers are required to check-in at the counters 30 minutes before departure for counter check-in. Passengers will be required to produce appropriate identification and Itinerary Receipt and/or confirmation code at the check-in counter to generate a boarding pass.
Once a boarding pass has been issued for travel on public holidays, eve of public holidays, and weekends which fall before or after the public holiday, no subsequent changes are allowed.
Passengers can check in their baggage at the respective baggage drop off counters after completing check-in and obtaining their boarding pass. Passengers are required to have their boarding pass and passports presented at the baggage drop off counters. Baggage drop off is available up to 30 minutes before departure timing.
The Carrier is not responsible for any damage to check-in baggage that is sustained while the check-in baggage is being handled by third parties, such as the terminal operators.
The Passenger must not carry Luggage, whether carried on board the Ferry or as check-in baggage, that contains Dangerous Items. The Passenger warrants that no such articles are contained in any Luggage. Any Dangerous Items in the Passenger’s possession on embarkation shall immediately be surrendered to an appropriate member of the Carrier who reserves the right to confiscate, destroy and/or turn over to authorities these or any other items it deems in its sole discretion to be detrimental to the safety or comfort of any person or which are otherwise improperly in the possession of any Passenger.
The Passenger shall be liable to and reimburse Carrier or Master of the Ferry for all fines or penalties imposed by the applicable law and for all damages and losses sustained by the Carrier, the Ferry, or any person or property or otherwise by reason or in consequence of any Dangerous Items being brought or carried on board the Ferry by the Passenger.
The Carrier reserves the right to refuse to allow any Passenger who is carrying or who the Carrier has reasonable grounds to suspect is carrying Dangerous Items to board and/or travel on any Ferry Service.
Rescheduling changes are only permitted for Tickets which are purchased as regular (non-discounted) tickets, subject to the following terms:-
Rescheduling requests must be sent directly to the Carrier’s reservation department in writing, by email, quoting the booking confirmation number and/or Itinerary Receipt number, departure date & departure time and journey details. Any rescheduling change is not confirmed until the Carrier issues you a new confirmation code for the revised journey. Rescheduling changes are not permitted for promotion (discounted) ticket.
Should you wish to cancel any Ticket booking, please contact the Carrier’s reservation department in writing, by email, quoting the booking confirmation number and/or Itinerary Receipt number, departure date & departure time and journey details. All Tickets purchased and paid for are not refundable.
Passenger allows to refund amount 70% of the balance of ticket’s price , subject to the following terms;
Failure to check-in on time or failure to travel by the time of your departure will result in total forfeiture of the Ticket price.
The Passenger agrees to be responsible for his or her own travel documentation, including but not limited to ensuring that his or her passport is valid for at least six (6) months, and that he or she holds a valid visa and/or permits to enter, remain in, and/or leave any country from, through or to which the Passenger is traveling. Should the Passenger be denied entry to or exit from any country as a result of the Passenger’s failure to hold valid and/or complete travel documentation, the Carrier is under no obligation to refund any Ticket price and the Passenger is to be responsible for the costs of returning to the previous port from which the Passenger originated. The Passenger hereby undertakes to fully indemnify the Carrier for any liability and/or expenses arising out of or in connection with the Passenger’s failure to hold valid and/or complete travel documentation, the total amount of which is to be fully settled on first demand by the Carrier.
The Carrier agrees to carry the Passenger and his Luggage on the terms of the Passage Contract.
All published running times of our Ferry Service are only an indication and the Carrier does not warrant that the Ferry Service will start or arrive at the published time or that any service will connect with any other service shown as a connecting service. If, in the unfortunate event, any Ferry Service is altered, delayed or cancelled, we will use reasonable efforts to notify you of the alteration, delay or cancellation.
We reserve the right to alter any timetables, delay and/or cancel a Ferry Service, and/or substitute an alternative Ferry Service without notice, at any time whatsoever, including but not limited to before or after the Passenger has paid for a Ticket or booked a seat on a Ferry Service. In the event of any such alteration, delay, cancellation and/or substitution of a Ferry Service, the Carrier will endeavour to inform the Passenger as soon as reasonably practicable.
Without prejudice to clause 3.4 of these Fare Rules and Conditions, the Carrier shall in not be liable under any circumstances whatsoever for any loss, damage, liability, or cost suffered by you as a result of any alteration of timetables, delay and/or cancellation or a Ferry Service and/or substitution of an alternative Ferry Service, for any reason whatsoever (including our breach of contract or negligence, or breach of any other duties whatsoever) except as provided in this clause 3.3.
Where a Passenger has booked a seat on the Ferry Service which is subject to any alteration of timetables, delay and/or cancellation or a Ferry Service and/or substitution of an alternative Ferry Service, the Carrier will exercise reasonable endeavours to make suitable alternative arrangements to carry the Passenger to the port of destination on another ferry.
The Carrier shall in no event be liable for any failure to perform the Passage Contract, or for breach of duty, where caused by a circumstance beyond the Carrier’s reasonable control, including but without prejudice to the generality of the foregoing:-
The Carrier’s maximum liability to the Passenger for any loss, damage or liability which the Passenger may suffer or incur as a result of the Carrier’s failure to carry the Passenger, the Carrier’s delay in carrying the Passenger, breach of the Passage Contract to carry the Passenger, the Carrier’s negligence in connection with carrying the Passenger, damage to the Passenger’s Luggage caused by the Carrier’s negligence or the deliberate or negligent acts or omissions of any of the Carrier’s officers, employees, agents, representatives or sub-contractors, shall, to the extent permitted by law, be limited to SGD 500 in aggregate for all such losses, damage and liability per Passenger under each Passage Contract.
It is hereby expressly agreed that no servant or agent of the Carrier (including every independent or sub-contractor whose services are from time to time utilised by and for the purposes of the Carrier) shall in any circumstances whatsoever be under any liability whatsoever to the Passenger exceeding that of Carrier while acting in the course of or in connection with their employment or agency. Without prejudice to the generality of the foregoing provisions of this clause, every exemption, limitation, condition and liberty herein contained and every right, exemption from liability, defence and immunity of whatsoever nature applicable to the Carrier or to which the Carrier is entitled hereunder shall also be available and shall extend to protect every such servant or agent of the Carrier (including such contractors as aforesaid) acting as aforesaid and for the purpose of all the foregoing provisions of this clause, the Carrier is or shall be deemed to be acting as agent or trustee on behalf of and for the benefit of all persons who are or might be the Carrier's servants or agents from time to time (including such contractors as aforesaid) and all such persons shall to this extent be or be deemed to be parties to the Passage Contract.
Any claims shall be submitted to the Carrier in writing with full particulars in accordance with the provisions herein, failing which the claim shall be strictly waived and absolutely barred:-
In respect of any actions against the Carrier, suit shall be brought in accordance with the provisions herein, failing which the Carrier and the Ferry shall be discharged from all liability whatsoever:-
The Passenger represents and warrants that he will not in any way be a nuisance to other Passengers or persons and/or that his or her conduct will not in any way cause any inconvenience, endanger or undermine the health, safety or reasonable comfort of any person or persons whether on-board the Ferry or not, or endanger the safety of the Ferry and/or her fittings furnishings, machinery, equipment or any part thereof.
In the interest of security and safety at sea and in the public interest, the Passenger agrees and hereby consents to a reasonable search being made of the Passenger and his or her Luggage, whether physically, by way of screening, scanning or otherwise and to the confiscation of any item which may, in the opinion of the personnel conducting such screening or search, inconvenience or endanger or undermine the health, safety or reasonable comfort of any person or persons whether on-board or not, or endanger the safety of the Ferry and/or her fittings, furnishings, machinery or equipment or any part thereof.
The Carrier and/or its agents shall be entitled at any time without giving reasons, to restrain the Passenger, remove the Passenger from the ferry or terminal, refuse the Passenger further carriage, cancel the Passenger’s Ticket and/or Passage Contract without refund, and take any other measures as the Carrier considers necessary to prevent continuation of conduct which, in the opinion of the Carrier, is likely to inconvenience or endanger or undermine the health, safety or reasonable comfort of any person or persons whether on-board the Ferry or not or endanger or impair the safety of the Ferry and/or her fittings, furnishings, machinery, equipment or any part thereof, without incurring any liability whatsoever.
The Passenger warrants that he or she is fit to travel on any Ferry Service.
Passengers who are pregnant or have any form of sickness, disease, injury, infirmity, disability or illness, whether mental, physical or otherwise, which could affect their fitness for travel shall:
Passengers who are more than 26 weeks pregnant are prohibited from travelling on-board the Ferry unless a medical certificate certifying fitness to travel is provided.
Passengers who require special assistance or special arrangements to be made while on-board the Ferry shall inform the Carrier at least 72 hours prior to departure. The Carrier will take all reasonable steps to accommodate the Passenger’s request, but the provision of special assistance/arrangements is solely subject to availability and at the Carrier’s discretion.
The Carrier shall be entitled at any time, without giving reasons, to refuse passage to any Passenger who is pregnant, or has any form of sickness, disease, injury, infirmity, disability or illness, whether mental, physical or otherwise or to cancel any reservation made by or for such Passenger, without any liability whatsoever to such a Passenger.
Your ticket, the contract with us to carry you, and any carriage we provide to you shall be governed by Republic of Singapore law, and the Republic of Singapore courts shall have exclusive jurisdiction.
If any provision of these Fare Rules and Conditions is held to be invalid or unenforceable, then such provision shall (so far as it is invalid or unenforceable) be given no effect and shall be deemed not to be included in these Fare Rules and Conditions but without invalidating any of the remaining provisions of these Fare Rules and Conditions.
The Passage Contract contains the entire agreement between the parties and supersedes all previous negotiations, representations, agreements or commitments with regard to its subject matter, whether written or oral
These Fare Rules and Conditions may be amended at any time by the Carrier without notice to the Passenger. Continued travel on board the Ferry Service shall be deemed acceptance of the amended Fare Rules and Conditions by the Passenger.
Unless otherwise stated in these Fare Rules and Conditions, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any term of Fare Rules and Conditions or any other term of the Passage Contract.
Your personal data (including details of and copies of your travel documentation) given to us by you or our agents or representatives may be kept on record by us, and used and disclosed by us for the purposes of administering your Ticket and the Passage Contract, facilitating emigration/immigration and exit/entry to and from any country, and complying with any legal obligations we may have to make available such data to government agencies or other persons in connection with your travel. In carrying out this purpose, we may transfer your personal data to other countries, and disclose your personal data to our own offices, our agents and representatives, sub-contractors, government agencies. You consent to this receipt, use, disclosure and transfer of your personal data. We undertake not to distribute your personal data to third parties for commercial use.